COVID-19 Notice

Important Notice Re COVID-19

Updated: 8th Feb 2021

Dear Client,

We appreciate your co-operation with social distancing and we are doing our best to protect you, our client, and our staff. We are working very hard to protect staff while still providing a service.  We are currently doing kerbside consulting which involves the Additional In-House Restrictions which are detailed below.

Due to the latest Government Restrictions, we are postponing some of our non-essential services. Please take note of who we CAN and CAN'T see (or please contact us at 01-885 3253 to find out what appointments we are currently doing/not doing):

Who we CAN'T see:

  • House Calls
  • Weight Checks (apart from pups being weighed for worm/flea)
  • Juvenile Health Checks (unless for pups)
  • Silvertails Appointments

Who we CAN see:  

We are still open for the following:

  • Sick animals
  • Annual Boosters
  • Animals that have been involved in an accident or have received an injury
  • We will continue to do Puppy and Kitten vaccinations as these should not be delayed
  • Rabies vaccine
  • Spays for both Cats and Dogs
  • Cat & Dog Castrates
  • Pet Healthcare Plan product collection
  • Collection of both Prescription and standard Pet food
  • First and second vaccination for puppies and kittens
  • Laser Therapy
  • Monthly injections for Arthritis / Skin Conditions
  • The emptying of anal glands
  • 2nd vaccinations for completion of Vaccine Amnesty courses
  • Microchip Insertions for Dogs & Cats

  • Nail Clipping (only if curling in and causing pain or distress). NOT ROUTINE TRIMMING

Please note with regards to Essential Services that we CAN see, when visiting our premises, please be aware the in order to protect the health and safety of our staff and clients, we are adhering to the latest Government Guidlelines. You are advised the following:

  • You MUST wear a Facemask / Face covering when entering either of our locations
  • Ensure that social distancing is adhered to at all times
  • Wash your hands well and often
  • Cover your mouth and nose with a tissue or bent elbow when coughing or sneezing, and discard the used tissue safely
  • Limit your contact with others when out and about
  • Distance yourself at least 2 metres away from other people
  • Avoid crowded areas. If an area looks busy, go somewhere else and return at a quieter time

We will keep this page constantly updated with the latest developments that affect you in regards to our veterinary care for your pet.

NCR Clinic

Check out our Opening Hours and Consulting Hours. 

Additional In-House Restricitons:

Please note the following in-house restrictions we also have in place:

*YOU MUST MAKE AN APPOINTMENT IF YOU WANT TO SEE THE VET.

  1. If arriving for your appointment, please telephone from the car to tell us you have arrived.
  2. If we are busy, we may ask you to come in and collect a pager.  This means you can leave your car and go for a walk with your dog, whilst you wait to see the Vet.  Please do not gather at the front door.
  3. When it is your turn, the animal care assistant (ACA) or nurse will come out and you can discuss your concerns.  The ACA will bring your pet in to see the Vet.
  4. The Vet will perform the examination, and then come out to you after the consultation to discuss their findings.
  5. Waiting in the waiting room is not permitted.
  6. You can enter the building to pay or pay over phone. Where at all possible please pay by card, contactless is available in general. The key pad will be disinfected between people using it. We can also accept bank transfer payment if asked. If ordering food/medications by phone you can pay over the phone at that time.
  7. All visits should be by appointment only. We will see emergencies as fast as we possibly can, as ever, but please call us first. We will be having 15 minute appointments so as to reduce the in-out flow. This may mean we will have somewhat less capacity - please understand if you cannot be seen at the time you prefer.
  8. Due to the current situation, we require 48hrs notice for repeat medications and 72 hrs notice for pet food. Please call us in advance so we can have them ready for you. The nurses can drop your medications or food to the car - just call when you arrive. 
  9. Please be patient with our brilliant and caring staff if there are delays, we are doing our best but all of these extra precautions are going to slow up things a little. 

Video Consults now available

Speak to a Vet - from the comfort of your home!

In order to be proactive during the Covid-19 Outbreak, we are delighted to let you know that we are now offering Video Consults. The perfect solution for those of you self-isolating or cocooning at home!

The process is very simple, just follow these steps:

  • Book your Video Consult online. 
  • Once you have confirmed your booking, you will receive an email with a link that you simply click on to access your Video Consult with a Vet at the arranged date and time. No app to download!
  • Your video consultation will take place at the arranged date and time. Your vet will advise you of the next steps you need to take. The cost for the Video Consult is €40 so please ensure you have your card details available to make payment during the Video Consult. 

Book Online

  • Please help us keep our phone lines open for emergencies and book your appointment online. BOOK NOW